🏛️ Terms of Service

Last Updated: April 12th, 2024

1.1 Welcome to the REN.AI platform (the "Site"). Please read the following Terms of Service carefully before using this Site or opening a REN account ("Account") so that you are aware of your legal rights and obligations with respect to REN Consulting Group Company Limited DBA “REN, REN.AI” and its Affiliates and subsidiaries (individually and collectively, "REN", "we", "us" or "our"). For the purposes of these Terms of Services, “Affiliates” means, with respect to an entity, any entity that Controls, is Controlled by, or is under common Control with, that entity, where "Control" means the possession, directly or indirectly, of the power to direct or cause the direction of the management, operating policies, or assets of that entity, whether by way of ownership of more than 50% of its voting or equity securities or assets, or by way of contract, management agreement, voting trust, or otherwise; provided that the term "Affiliates" shall include any variable interest entity regardless of whether any variable interest entity may be, or required to be, consolidated with that entity under generally accepted accounting principles. The "Services" we provide or make available include (a) the Site, (b) the services provided by the Site and by REN client software made available through the Site, and (c) all information, linked pages, features, data, text, images, photographs, graphics, music, sounds, video (including live streams), messages, tags, content, programming, software, application services (including, without limitation, any mobile application services) or other materials made available through the Site or its related services ("Content"). Any new features added to or augmenting the Services are also subject to these Terms of Service. These Terms of Service govern your use of Services provided by REN.

1.2 The Services include an online platform service that provides a place and opportunity for the creation of content, managing social platforms and schedule publishing of conten, use analytical recommendations from REN and AI tools provided by REN between the user and the user’s customers and audience (collectively “you”, “Users” or “Parties”). REN is not involved in the transaction between Users. REN may or may not pre-screen Users or the Content or information provided by Users.

1.3Before becoming a User of the Site, you must read and accept all of the terms and conditions in, and linked to, these Terms of Service and you must consent to the processing of your personal data as described in the Privacy Policy linked hereto.

1.4 REN reserves the right to change, modify, suspend or discontinue all or any part of this Site or the Services at any time or upon notice as required by local laws. REN may release certain Services or their features in a beta version, which may not work correctly or in the same way the final version may work, and we shall not be held liable in such instances. REN may also impose limits on certain features or restrict your access to parts of, or the entire, Site or Services in its sole discretion and without notice or liability.

1.5 REN reserves the right to refuse to provide you access to the Site or Services or to allow you to open an Account for any reason.BY USING REN SERVICES OR OPENING AN ACCOUNT, YOU GIVE YOUR IRREVOCABLE ACCEPTANCE OF AND CONSENT TO THE TERMS OF THIS AGREEMENT, INCLUDING THOSE ADDITIONAL TERMS AND CONDITIONS AND POLICIES. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE OUR SERVICES OR ACCESS THE SITE. IF YOU ARE UNDER THE AGE OF 18 OR THE LEGAL AGE FOR GIVING CONSENT HEREUNDER PURSUANT TO THE APPLICABLE LAWS IN YOUR COUNTRY (THE “LEGAL AGE”), YOU MUST GET PERMISSION FROM A PARENT OR LEGAL GUARDIAN TO OPEN AN ACCOUNT AND THAT PARENT OR LEGAL GUARDIAN MUST AGREE TO THE TERMS OF THIS AGREEMENT. IF YOU DO NOT KNOW WHETHER YOU HAVE REACHED THE LEGAL AGE, OR DO NOT UNDERSTAND THIS SECTION, PLEASE DO NOT CREATE AN ACCOUNT UNTIL YOU HAVE ASKED YOUR PARENT OR LEGAL GUARDIAN FOR HELP. IF YOU ARE THE PARENT OR LEGAL GUARDIAN OF A MINOR WHO IS CREATING AN ACCOUNT, YOU MUST ACCEPT THE TERMS OF THIS AGREEMENT ON THE MINOR'S BEHALF AND YOU WILL BE RESPONSIBLE FOR ALL USE OF THE ACCOUNT OR COMPANY SERVICES USING SUCH ACCOUNT, WHETHER SUCH ACCOUNT IS CURRENTLY OPEN OR CREATED LATER.

2 Terms

Platform Terms

2.1 Content: Your content. You may provide input to the Services ("Input"), and receive output from the Services based on the Input ("Output"). Input and Output are collectively "Content." You are responsible for Content, including ensuring that it does not violate any applicable law or these Terms. You represent and warrant that you have all rights, licenses, and permissions needed to provide Input to our Services.IT IS YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, RELIABILITY AND APPROPRIATENESS OF THE OUTPUTS FOR YOUR USE, INCLUDING BY HUMAN REVIEW, IF APPROPRIATE. REN DOES NOT WARRANT OR REPRESENT THAT OUTPUTS WILL BE ORIGINAL OR UNIQUE AND DOES NOT ACCEPT ANY LIABILITY OR RESPONSIBILITY ARISING IN ANY WAY FROM YOUR USE OF THE OUTPUTS OR ANY OMISSIONS OR ERRORS CONTAINED IN THE OUTPUTS. USE OF AI-POWERED TOOLS IS AT YOUR OWN RISK.

2.2 Ownership of content. As between you and REN, and to the extent permitted by applicable law, you (a) retain your ownership rights in Input and (b) own the Output. We hereby assign to you all our right, title, and interest, if any, in and to Output. Similarity of content. Due to the nature of our Services and artificial intelligence generally, output may not be unique and other users may receive similar output from our Services. Our assignment above does not extend to other users' output or any Third Party Output. Our use of content. We may use Content to provide, maintain, develop, and improve our Services, comply with applicable law, enforce our terms and policies, and keep our Services safe. Please note that in some cases this may limit the ability of our Services to better address your specific use case. Accuracy. Artificial intelligence and machine learning are rapidly evolving fields of study. We are constantly working to improve our Services to make them more accurate, reliable, safe, and beneficial. Given the probabilistic nature of machine learning, use of our Services may, in some situations, result in Output that does not accurately reflect real people, places, or fact.

2.3 Third Party Integrations “Third-Party Integrations or Third-Party Services” are services that are not provided by REN but that you may access or use in connection with the Platform Services. They include, without limitation, the “Social Networks”, which are the social networking sites supported by the Platform Services (such as TikTok, Instagram, X (formerly Twitter), Facebook, and LinkedIn), any extensions and applications available in the integrations page; and services provided by any other third parties from which we obtain Mentions. WE MAKE NO REPRESENTATION AND WILL HAVE NO LIABILITY OR OBLIGATION WHATSOEVER IN RELATION TO THE CONTENT OR USE OF, OR CORRESPONDENCE, AGREEMENTS OR TRANSACTIONS WITH, ANY THIRD-PARTY SERVICES. YOU MUST COMPLY WITH ALL AGREEMENTS AND OTHER LEGAL REQUIREMENTS THAT APPLY TO THIRD-PARTY SERVICES

2.4 Third Party Websites the Service may provide, or third parties may provide, links or other access to other sites and resources on the Internet (including sites and services offered by Creators). REN has no control over such sites and resources and REN is not responsible for and does not endorse such sites and resources. You further acknowledge and agree that REN will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any content, events, goods or services available on or through any such site or resource. Any dealings you have with third parties (including those between Customers and Creators) found while using the Service are between you and the third party, and you agree that REN is not liable for any loss or claim that you may have against any such third party.

Artificial Intelligence Terms

2.5 Notwithstanding anything to the contrary in the Terms, we may remove, modify, replace the AI Service Provider and/or the AI Functionality of any AI-Powered tool for any reason (including, but not limited to, changes in applicable law, regulations or government orders or sanctions) at our sole discretion. The representations, warranties, indemnities and service level commitments that REN provides to you in respect of the Services do not apply to the AI Functionality provided by AI Service Providers. Notwithstanding anything to the contrary in the Terms, under no circumstances will REN be liable for the acts or omissions of any AI tool Provider including the failure of any AI Functionality in the AI-Powered tools.

2.6 Acceptable Use. Use of AI-Powered Tools and/or any Outputs is subject to restrictions. It is strictly prohibited to use the AI-Powered Tools for unlawful purposes, including but not limited to the violation of any local, state, national, or international law or regulation. This includes the transmission of any data that is illegal, defamatory, harassing, fraudulent, or infringing on the rights of others. Furthermore, AI-Powered Tools and/or any Outputs must not be used to develop competing models or functionalities, mislead others into believing that the Output was solely human-generated, generate spam, or in a manner that violates any technical documentation, usage guidelines, or parameters. Violation of these use restrictions may lead to the suspension or termination of your access to the AI-Powered Services.

3. LIMITED LICENSE

3.1 REN grants you a limited and revocable license to access and use the Services subject to the terms and conditions of these Terms of Service. All proprietary Content, trademarks, service marks, brand names, logos and other intellectual property (“Intellectual Property”) displayed in the Site are the property of REN and where applicable, third party proprietors identified in the Site. No right or licence is granted directly or indirectly to any party accessing the Site to use or reproduce any Intellectual Property, and no party accessing the Site shall claim any right, title or interest therein. By using or accessing the Services you agree to comply with the copyright, trademark, service mark, and all other applicable laws that protect the Services, the Site and its Content. You agree not to copy, distribute, republish, transmit, publicly display, publicly perform, modify, adapt, rent, sell, or create derivative works of any portion of the Services, the Site or its Content. You also may not, without our prior written consent, mirror or frame any part or whole of the contents of this Site on any other server or as part of any other website. In addition, you agree that you will not use any robot, spider or any other automatic device or manual process to monitor or copy our Content, without our prior written consent (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this website).

3.2 You are welcome to link to the Site from your website, provided that your website does not imply any endorsement by or association with REN. You acknowledge that REN may, in its sole discretion and at any time, discontinue providing the Services, either in part or as a whole, without notice.

4.USE OF SOFTWARE

4.1 Payment Plans: When you sign up as a User you will be required to select a membership tier and a payment plan. You agree to pay REN the amount that is specified in the payment plan in accordance with the terms of such plan and these Terms of Services. You hereby authorize REN to bill your payment instrument in advance on a periodic basis as further described in our Payments and Fees section below. We reserve the right to change prices and/or fees for membership, as further described in our Payments and Fees section below

4.2 Subscription Benefits: We offer certain access and benefits to Creators that have signed up for an account or subscription. Please email [email protected] for information about subscriptions, including our current benefits and monthly fees. From time to time, we may offer different subscription tiers, and the fees for such membership may vary. The access and benefits may change over time as we operate the subscription program. We reserve the right to modify, suspend or discontinue, temporarily or permanently, any subscription benefits or access from time to time with prior notice to you. Any subscription fees or other fees charged to you are non-refundable except as expressly set forth in these Terms of Service. We reserve the right to accept or refuse subscribers in our discretion.

UNLESS YOU NOTIFY US BEFORE A CHARGE THAT YOU WANT TO CANCEL OR DO NOT WANT TO AUTO RENEW, YOU UNDERSTAND YOUR SUBSCRIPTION WILL AUTOMATICALLY CONTINUE AND YOU AUTHORIZE US (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN-APPLICABLE MEMBERSHIP FEE AND ANY TAXES, USING ANY ELIGIBLE PAYMENT METHOD WE HAVE ON RECORD FOR YOU.

4.3Any software provided by us to you as part of the Services is subject to the provisions of these Terms of Service. REN reserves all rights to the software not expressly granted by REN hereunder. Any third-party scripts or code, linked to or referenced from the Services, are licensed to you by the third parties that own such scripts or code, not by REN.

5. Accounts and Security

5.1 Some functions of our Services require registration for an Account by selecting a unique user identification ("User ID") and password, and by providing certain personal information. If you select a User ID that REN, in its sole discretion, finds offensive or inappropriate, REN has the right to suspend or terminate your Account. You may be able to use your Account to gain access to other products, websites or services to which we have enabled access or with which we have tied up or collaborated. REN has not reviewed, and assumes no responsibility for any third party content, functionality, security, services, privacy policies, or other practices of those products, websites or services. If you do so, the terms of service for those products, websites or services, including their respective privacy policies, if different from these Terms of Service and/or our Privacy Policy, may also apply to your use of those products, websites or services.

5.2 By registering an Account, you agree and understand that: (a) You may use any product and/or services available in Sites or applications provided by and/or operated by REN. (b) REN may make available through the Sites certain products and/or services that originate from or are offered by REN’s affiliates, subsidiaries or partners and other products made available by such affiliates, subsidiaries or partners from time to time in the Sites. You acknowledge and agree that the purchase or transaction of these products and/or services is subject to the terms of service for the respective products or services, which you separately agree to and accept when using or accessing such products, apps, websites or services and, therefore, that REN is not responsible for and shall not be liable in the case of any failure or error relating to the purchase or transaction of these products or services. Please contact the relevant provider if you have any questions or encounter any issue in relation to the purchase or transaction of these products or services. (c) You may be directly connected to and use the product and/or services available in the out of platform application(s) provided by certain of REN’s affiliates and associates, including RENPay (“Out of Platform Application”). Your Account may be used to sign into, use or access the products, apps, websites and services provided by REN, as well as those provided by certain of its affiliates or partners, including but not limited to RENPay. Such products, websites and services shall be bound by the respective affiliate or partner's terms and conditions and privacy polices, which you agree to and accept when using or accessing such products, apps, websites or services. You may be able to use or access your Account, including any associated payment methods, transaction records, or other identifiers, through a variety of user interfaces, including, but not limited to, the REN app or website, RENPay or through other products, apps, websites or services. You may register for an account through REN or RENPay. By registering an Account, you agree and understand that, to connect all of your RENPay services and the Services, your Account will be linked with your account with RENPay if you have used the same mobile number to register for both accounts. (d) In the event that you use the Out of Platform Application as mentioned in paragraph (b) above, the use of such product and/or services shall be subject to the respective terms of service provided by the relevant affiliate or associate of REN.

5.3 5.3 You agree to (a) keep your password confidential and use only your User ID and password when logging in, (b) ensure that you log out from your account at the end of each session on the Site, (c) immediately notify REN of any unauthorised use of your Account, User ID and/or password, and (d) ensure that your Account information is accurate and up-to-date. You are fully responsible for all activities that occur under your User ID and Account even if such activities or uses were not committed by you. REN will not be liable for any loss or damage arising from unauthorised use of your password or your failure to comply with this Section.

6 Intellectual Property

6.1 REN AI Services. We keep all rights and interests in the Enterprise Services. The Enterprise Services contain Content owned or licensed by REN (“REN Content”). REN Content is protected by copyright, trademark, patent, trade secret and other laws, and, as between you and REN, we own and retain all rights in the REN Content. 5.2 Feedback. We welcome your suggestions, comments, bug reports, feature requests or other feedback (“Feedback”). We do not have to keep Feedback confidential, even if you tell us it is confidential, provided we do not disclose that you are the source of any Feedback. If you provide Feedback, you grant REN a non-exclusive, worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free, fully paid-up license to use the Feedback for any purpose. 6.3 User Content. You retain your rights to any User Content you submit, post or display on or through the Enterprise Services. You grant us a non-exclusive, worldwide, sublicensable, royalty-free license to use, host, run, copy, reproduce, process, adapt, translate, publish, transmit, display and distribute your User Content solely for the purposes of providing, supporting and improving the Enterprise Services. We will not sell or rent any of your User Content.

6.2 Feedback. We welcome your suggestions, comments, bug reports, feature requests or other feedback (“Feedback”). We do not have to keep Feedback confidential, even if you tell us it is confidential, provided we do not disclose that you are the source of any Feedback. If you provide Feedback, you grant REN a non-exclusive, worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free, fully paid-up license to use the Feedback for any purpose.

6.3 User Content. You retain your rights to any User Content you submit, post or display on or through the Enterprise Services. You grant us a non-exclusive, worldwide, sublicensable, royalty-free license to use, host, run, copy, reproduce, process, adapt, translate, publish, transmit, display and distribute your User Content solely for the purposes of providing, supporting and improving the Enterprise Services. We will not sell or rent any of your User Content.

7. Payment Terms, Trials and Renewal

7.1 Fee and Trials. You must pay all fees for the Platform Services you purchase, except for Services that we expressly offer free of charge. If you sign up for a free trial of a paid Platfrom Service, we may require you to provide a valid credit card or other payment method. We will charge you automatically on the first day after the free trial is over, unless you cancel or downgrade to a charge-free service and uninstall any paid apps before the end of the free-trial period.

7.2 Auto-Renewal of Platform Services. Platform Services plans will renew automatically at the end of the term (which may be monthly or annually, depending on the plan you chose when you purchased the Platform Services), and we will automatically bill you on renewal unless you cancel or downgrade the Platform Services under Section 24 below.

7.3 Taxes. You are responsible for paying all taxes on all fees that you pay to us. Local taxes may differ based on your payment method. Cancellation and Termination of Platform Services

7.4 Cancellation or downgrade may cancel or downgrade your User plan at any time. If you cancel (or downgrade) paid User, you must continue to pay for the rest of your plan term and you are not entitled to a refund.

7.5 Termination We may refuse to provide service (Plans) to anyone for any reason at any time. We may also immediately suspend or terminate your access to the Platform Services for any reason, at any time, without notifying you in advance. If we terminate this Agreement because you violated the Acceptable Use Rules or any other part of this Agreement, you will not receive a refund. If we terminate your access to the Platform Services under this section for no reason, we will refund you for the Platform Services you have not yet received.

7.6 Payment Processors: If you are billed by us, you will be required to provide information regarding your credit card or other payment instrument to our third party payment processers (the “Payment Processors”). REN currently uses Stripe (https://stripe.com/) as its Payment Processor, but reserves the right to change Payment Processors. You will tender payment to the applicable Payment Processor. Fees for the Service will be processed by the applicable Payment Processor. You are bound by the applicable Payment Processor’s terms and conditions for the processing of payments, as the same may be modified by such Payment Processor from time to time (collectively, the “Payment Processer Terms”). Information provided to any Payment Processor is governed by the applicable Payment Processor Terms. Stripe’s Payment Processer Terms are comprised of Stripe’s Connected Account Agreement, located at https://stripe.com/connect-account/legal, which includes the Stripe Services Agreement located at https://stripe.com/legal and Stripe’s Global Privacy Policy located at https://stripe.com/privacy. We are not responsible for the performance of any Payment Processor, including Stripe.

Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND WITHOUT ANY WARRANTIES, CLAIMS OR REPRESENTATIONS MADE BY REN OF ANY KIND EITHER EXPRESSED, IMPLIED OR STATUTORY WITH RESPECT TO THE SERVICES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF QUALITY, PERFORMANCE, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, NOR ARE THERE ANY WARRANTIES CREATED BY COURSE OF DEALING, COURSE OF PERFORMANCE OR TRADE USAGE. WITHOUT LIMITING THE FOREGOING AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REN DOES NOT WARRANT THAT THE SERVICES, THIS SITE OR THE FUNCTIONS CONTAINED THEREIN WILL BE AVAILABLE, ACCESSIBLE, UNINTERRUPTED, TIMELY, SECURE, ACCURATE, COMPLETE OR ERROR-FREE, THAT DEFECTS, IF ANY, WILL BE CORRECTED, OR THAT THIS SITE AND/OR THE SERVER THAT MAKES THE SAME AVAILABLE ARE FREE OF VIRUSES, CLOCKS, TIMERS, COUNTERS, WORMS, SOFTWARE LOCKS, DROP DEAD DEVICES, TROJAN-HORSES, ROUTINGS, TRAP DOORS, TIME BOMBS OR ANY OTHER HARMFUL CODES, INSTRUCTIONS, PROGRAMS OR COMPONENTS.

YOU ACKNOWLEDGE THAT THE ENTIRE RISK ARISING OUT OF THE USE OR PERFORMANCE OF THE SITE AND/OR THE SERVICES REMAINS WITH YOU TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

REN HAS NO CONTROL OVER AND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DOES NOT GUARANTEE OR ACCEPT ANY RESPONSIBILITY FOR: (A) THE FITNESS FOR PURPOSE, EXISTENCE, QUALITY, SAFETY OR LEGALITY OF ITEMS AVAILABLE VIA THE SERVICES; OR (B) THE ABILITY OF SELLERS TO SELL ITEMS OR OF BUYERS TO PAY FOR ITEMS. IF THERE IS A DISPUTE INVOLVING ONE OR MORE USERS, SUCH USERS AGREE TO RESOLVE SUCH DISPUTE BETWEEN THEMSELVES DIRECTLY AND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RELEASE REN AND ITS AFFILIATES FROM ANY AND ALL CLAIMS, DEMANDS AND DAMAGES ARISING OUT OF OR IN CONNECTION WITH ANY SUCH DISPUTE.

I HAVE READ THIS AGREEMENT AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE AND ANY REVISION THE SAME HEREAFTER. BY CLICKING THE “SIGN UP ” OR “LOG IN” BUTTON DURING REGISTRATION, I UNDERSTAND THAT I AM CREATING A DIGITAL SIGNATURE, WHICH I INTEND TO HAVE THE SAME FORCE AND EFFECT AS IF I HAD SIGNED MY NAME MANUALLY.